Zoho Survey

A questionnaire workflow within the Zoho ecosystem

Zoho Survey is a survey and feedback product, distinct from the company's other applications. Its documentation covers questionnaire creation, routing, collection and reporting, with integration options for Zoho and external tools. The practical buying question is whether the survey can connect to the workflow your team already uses. This is a documentation-based assessment, not a claim of hands-on testing. Survey feature and plan comparison

Free access and a paid-plan checklist

The Free plan allows unlimited surveys, with ten questions and 100 responses per survey. Those are per-survey limits, not an unlimited response allowance across a large study. It can be a useful starting point for a short questionnaire, provided the intended design fits the available features. Official Free-plan FAQ

The public lineup includes Free, Basic, Plus, Pro and Enterprise, with monthly and annual comparison views. Paid numeric USD amounts were not reliably exposed in the official material checked for this review, so no estimated price is presented. Before choosing, confirm the billing period, response allowance, export format, number of users and the exact integration required. Blank or dynamically missing prices do not mean a plan is free. Current plan comparison

From an existing questionnaire to a live survey

Zoho documents five creation routes: a blank survey, a template, copying an existing survey, importing one or generating a draft with AI. A team migrating an established questionnaire should assess the import or copy workflow; a new project should still review wording and response options before accepting an AI-generated draft. Create a survey

Question and page logic determine what a respondent sees next. Collectors allow the same survey to reach different audiences with separate settings. A practical pilot would use two realistic audience groups, exercise the required branches and confirm that response sources remain distinguishable in the analysis. That is a suggested acceptance check, not a result of our own product test. Logic and collector glossary

The product also documents response-access controls, including passwords, cutoff settings and collection of identifying information. Select these to match the research design: calling a survey anonymous requires reviewing the data actually collected, not merely leaving out a name question. Survey privacy and settings

Reporting and collaboration

The glossary describes custom reports, cross-tabs and trend reports, along with organization departments and reviewers who can comment on a draft without editing it. These are different collaboration tasks: collecting comments on wording does not require the same access as administering or analyzing a survey. Match the selected plan to the people who need each role. Reporting and collaboration terms

The comparison names spreadsheet/statistical exports and connections such as Zoho CRM, Zoho Sheet, Google Sheets and other services. Before collecting production responses, demonstrate one export and the intended connector on the proposed subscription. An integration name on a general page does not establish access on every tier or payment for the external application. Export and integration comparison

Support, renewal and evaluation

The Survey pricing FAQ advertises 24/5 support and directs buyers to the Survey support team for cancellation and demos. General Zoho terms describe automatic renewal and require notice at least seven days before renewal when using that non-renewal route. They also warn that trial data can be lost; export needed material and confirm Survey-specific retention before relying on continued access after a trial. Support FAQ · Zoho subscription terms

Our assessment is that Zoho Survey is a relevant candidate for teams seeking a conventional questionnaire process, particularly where a named Zoho integration is important. The strongest evaluation would follow one complete project from draft through collector settings to a usable report or export. Confirm the current paid offer and organizational requirements before moving beyond a small pilot.